TokyoTreat is a monthly Japanese candy and snacks subscription box. Each delivery contains several handpicked, seasonal Japanese sweet candies, savory snacks, and sodas. Members can expect to save roughly 30% compared to retail in addition to receiving other perks. Boxes are typically received three to four weeks after the end of the billing cycle.
This box for fans of Japanese candy offers two subscription packages that can be purchased monthly, quarterly, bi-annually, or annually.
This plan starts at $24.99 per month. All plans are pre-paid up front. This subscription box includes 12 full-size items, including:
This plan starts at $31.50 per month. Like the classic subscription box, all plans are pre-paid up front. This subscription box includes 17 full-size items, including:
We appreciate the company’s commitment to delivering a diverse range of obscure Japanese snacks, including limited edition and seasonal treats. We also like that they do mix in unique, hard-to-find flavors of familiar brands, such as Hi-Chew or Pocky.
We do hope that the company allows customers to provide a list of candy preferences. This would allow for more specific subscription box curation, and it would also allow customers to highlight any allergies or aversions they may have to certain flavors or ingredients.
The company also hosts an online gift store, Tokyo Treat Shop, featuring additional candies that can help further your enjoyment of Japanese candy. Their store inventory is broken down into various categories, including:
The online shop is run in conjunction with another online company. Because of this, guests that stop by here can also peruse a wide range of non-candy items that are available for purchase, such as plushies, toys, jewelry, knickknacks, and more.
TokyoTreat currently holds a 4.9 out of 10 rating on TrustPilot. The average rating is two stars from a total of six reviews.
The company’s customers do like the concept of receiving a wide array of Japanese snacks in the box. Some point out that it’s exciting to explore the treats.
It appears that most negative online reviews are concerned with issues stemming from their shipping and shipping policies. Some of these issues stem from a lack of shipment tracking data and trouble with getting refunds or replacement shipments on subscription boxes that do not arrive.
We like to look through any negative or low-rated reviews that we can find in order to identify any recurring patterns you should know about. Thus far, the negative reviews focus on the peripherals of the service, such as shipping, as opposed to the actual subscription box. According to the reviews posted on TrustPilot, most of these issues have yet to be resolved.
According to the company website, your initial subscription box is shipped within 3 business days after your order is placed. Once you are a regular customer, the subscription box gets sent out with the company’s first batch of shipments. When the boxes are shipped, you’ll receive a confirmation e-mail from the company’s Tokyo warehouse. Boxes typically are received within one to four weeks after the ship date, depending on the subscription box’s final destination.
The company ships for free to any country that is supported by JapanPost, the Japanese Postal Service. Those living in countries not supported by JapanPost are ineligible to receive the subscription boxes.
Customer service inquiries are initiated via e-mail at firstname.lastname@example.org. You can also find plenty of key information regarding the service on the FAQ page on the company’s website.
If you decide that you no longer want to be part of the TokyoTreat subscription box service, you can easily cancel.
The cancellation process is as follows:
You can cancel at any time during your subscription time without disrupting your current subscription. For instance, if you’ve signed up for their six-month subscription box, you can cancel a few days afterward and continue to receive subscription boxes until the end of the six-month period. If you wait to cancel your subscription before the billing date, you will be automatically renewed though the next billing cycle.
The company was founded in Tokyo, Japan in 2015. The mission behind the subscription box was to deliver high-quality Japanese to the rest of the world, but it was also to help other people from other parts of the globe to widen their experiences and their view of the Japanese snack world.
The carefully curated treats that the company tracks down include treats that are rare beyond Japan and the Far East. These treats include several treats that may look at familiar to the Western world, but are slightly different, such as different flavored versions of recognizable brands such as Coke, Pepsi, and Kit-Kat. The company also adds several recognizable Japanese brands into their subscription boxes to provide a touch of familiarity to the orders. Some of the company’s findings result in the shipment of limited-time and seasonal offerings, including special treats from known brands such as Hi-Chew.
Ultimately, the company strives to create a carefully curated subscription box that can deliver the kind of joy and happiness that only candy, snacks, and treats can deliver. The fact that the contents of the box remain a mystery allows this sense of joy and happiness to increase.
This video, taken from the company website, provides an overview of TokyoTreat’s mission of bringing Japan’s candy and snacks to the world in a nutshell.
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