PupBox Review - Puppy Toys & Treats Subscription Box Delivered Monthly

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PupBox is a puppy subscription box that caters to younger dogs whose pet parents need training and tips. Each subscription box includes five to seven premium products that span treats, toys, and age-appropriate pup needs. Subscribers can expect up to 50 percent savings compared to retail. Boxes ship around the 10th of each month and take between three to six business days to arrive at your doorstep.

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How It Works

PupBox is a monthly development box that addresses the growth phases of puppies. You can subscribe for an older dog, too, but puppy boxes include training guides, treats, toys, chews, and accessories to help raise your puppy. Boxes for older pups will include age-specific guides or tips, but toys will not be tailored to your dog’s age or stage.

To sign up, click on “Join” at the top right corner of the website. First, you’ll pick a plan term: 12 month, 6 month, 3 month, or 1 month. Each subscription ships monthly and bills automatically per month.

After you select a plan, the next screen will prompt you to customize your puppy’s profile. Click on “Let’s Get Started” to begin customizing the profile. Following each step- name, birth date, boy or girl, expected pup size, coat type, and even a photo upload- you’ll receive on-screen confirmation of your selection with cute narration.

After confirming the information, you can also add more notes about your pup and his preferences or enter any applicable allergies. Allergy options include Grain, Chicken, Beef, and Pork, but you can also put a note in the ‘notes’ box above.

Once you’re finished with this section, click on “Create an account” to finalize the details and move on to the billing and subscription screens. After you enter your email address and a password (or choose to sign in with Facebook), you’ll be able to see specific pricing for your subscription term.

What Makes PupBox Unique?

Other monthly pet subscription boxes may address more than just the puppy phase, but Pup Box specifically caters to puppies (though older dogs are welcome to subscribe, too!) that are progressing through typical developmental stages. For older dogs, items are a little less custom-tailored, but for puppies, items match your pup’s progress month by month.

Each monthly delivery contains toys and treats, but there are also stage-specific guides to puppy problems like chewing or accidents, plus grooming tools. In fact, during the signup process, you need to indicate your dog’s coat type so that you’ll receive breed-specific grooming tools.

What We Like

  • Free shipping within the US
  • Online store
  • Boxes are custom to pet age, size, coat type, and allergies
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    Puppy advice is from a certified puppy trainer
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    Works for older dogs too

What Could Be Better

  • Shipping to Canada is $5

Pricing & What’s Included

All pup subscription boxes are the same with this company, so the only pricing difference comes from differing subscription lengths. 

Older dogs may not receive puppy training items, but they will still receive toys and products to reach at least five items in the box.

Pricing

  • 1 Month Plan: $39.00 per month
  • 3 Month Plan: $34.00 per month 
  • 6 Month Plan: $32.00 per month 
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    12 Month Plan: $29.00 per month 

What's Included

  • One bag of training treats
  • Four to six products based on the age and physical characteristics of your puppy
  • An educational insert about puppy phases

PupBox Reviews

While there are plenty of reviews for its current parent company, there is a sore lack of PupBox review opinions online. Overall, the parent company, Petco, has a total of two stars out of five for a score of “Poor” on Trustpilot. However, these reviews are a combination of feedback on everything from the company’s in-store grooming department to the quality of shelf products to the quality of in-store customer service.

For the time being, there are no PupBox reviews available online, but that’s sure to change in the future as the box continues to see growth.

Here's a recent "unboxing video review" that we found on YouTube from Enchanted Rita: 

Frequently Asked Questions

Here are a few frequently asked questions about the company.

How Can I Contact Customer Service?

You can reach customer service via email at info@pupbox.com. 

Can I Subscribe For My Adult Dog?

Yes! Adult dogs can still receive pup packs with four to seven premium products, training tips and tricks, and more. Toys will not be age-specific as they are with puppy subscriptions but will be more suitable for older dogs.

How Can I Cancel My Subscription?

To cancel your subscription, log in to your account dashboard. Under “My Subscriptions” on the account home page, select “View” next to the subscription you want to cancel. Click on “Cancel” and enter a reason for canceling, if applicable.

What If An Item Is Damaged Or My Pup Doesn’t Like It?

According to the company’s FAQ page, they do not accept full or partial refunds for subscriptions and, they do not accept returned items. However, their main page claims that if you don’t like a product, they’ll replace it “easy peasy.” Therefore, for extenuating circumstances, contact the company directly for potential solutions.

Can I Buy Toys From The Boxes Separately?

Yes. There is an online store where subscribers can shop for items from past boxes, plus other unique products for their puppies, such as birthday boxes and gift subscriptions.

Company History

PupBox was created by Ben and Ariel Zvaifler in 2014 in honor of their “princess” Maggie. Dealing with Maggie’s puppy phases- including chewing, house training, and more- was a headache for these pet parents. The pair struggled to keep up with Maggie, scouring the internet for advice but always coming up with conflicting information.

With a background in startups and pet-friendly pursuits- Ben studied marketing and Ariel spent her career in the pet industry- the couple was poised to start their brand. At their wits end with their puppy but with a great idea on their minds, they formed the company without seeking higher-level funds.

Later, in November of 2016, Ben and Ariel went on Shark Tank to pitch their concept and secure funding. They won the accolades of a celebrity investor and enjoyed success in the pet subscription box market.

Now, they rely on industry experts to advise subscribers on how to manage their pets’ problem behaviors and grow happy, healthy, and obedient dogs. And while its grassroots beginnings still inspire the company today, the pet care giant Petco took over the company in late 2017.

Petco not only advertises the subscription boxes on its website, but it also brings some box options into its brick-and-mortar stores across the US. Special holiday boxes and other products are on Petco’s shelves, plus the subscription service boasts its online store separate from the pet retail giant.

Check out the video below of some news coverage of the company's Shark Tank feature. 

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