Pley, a monthly toy subscription box service, offers packages designed around Disney Princess, National Geographic Kids, Hot Wheels, and educational toys. Each box includes figurines, toys, accessories, and apparel. Pley customers may also rent and return toys. Subscribers typically save around 20 – 30% on name-brand toys. New members can expect to receive their rental toys within 48 hours.
Pley offers three types of subscription boxes in addition to a toy rental service aptly-named the “Toy Library.”
Number of Boxes | Price | Shipping Cost |
|---|---|---|
1 box | $24.99 | $5 |
3 Boxes | $23.99 | $5 |
6 Boxes | $22.99 | $5 |
Starting at $29.99, the Disney Princess box includes the following toys and goodies:
Each Disney Princess box tells a unique story – parents and children alike will love how the toys and products are consistent around a theme.
Number of Boxes | Price | Shipping Cost |
|---|---|---|
1 box | $19.99 | $5 |
6 Boxes | $18.99 | $5 |
12 Boxes | $17.99 | $5 |
For budding explorers, the National Geographic subscription starts at $24.99 and is a great choice for parents who want their children to have an educational playtime experience. Each package includes:
Number of Boxes | Price | Shipping Cost |
|---|---|---|
1 Box | $24.99 | $5 |
3 Boxes | $23.99 | $5 |
6 Boxes | $22.99 | $5 |
The Pley Hot Wheels subscription starts at $29.99 and includes the following toys and products:
Pley also offers a one-time purchase option for parents who aren’t ready to commit to a subscription. Parents can pick from over 500 toys, keep the ones they like, and return the ones that they don’t for no charge. It’s a great choice for parents who want access to a wide selection without the risk of their children rejecting the product.
Pley is not BBB accredited and has accumulated negative reviews on BBB.org. These negative reviews focus on technical issues with the site, unapproved credit card charges, poor customer support, and late delivery of the product.
One reviewer commented that many of the toys were “scuffed,” and that while the apparel arrived in good shape, it disintegrated in the laundry. Many reviewers reiterated these product quality issues and commented that consumers would be better off purchasing the toys from the actual brand itself.
For customer complaints on BBB, Pley has responded in most cases and offered to resolve the issue. We were unable to locate additional authoritative sources of reviews, and no positive reviews were found on the BBB website.
Shipping information depends on the product you purchase. The first toy from the Toy Library service will ship within 48 hours, and depending on the customer’s location the products should ship within a few days in most cases.
Subscription boxes will typically ship within 5 – 10 business days. Disney Princess Pley boxes will ship every 2 months as they are released.
Shipping charges for the Toy Library service are waived for the first toy. Additional toys will be shipped for a flat rate fee of $5.95 according to the company’s website. Shipping is paid at time of checkout on the subsequent purchases.
Subscription box charges are $5 each flat-rate.
You can reach Pley’s customer service team through the following channels:
You can find more support information on the Knowledge Base section of the Pley website.
For subscription boxes, you can cancel anytime online. You can also choose to skip a month. You may cancel a subscription by following these steps:
To cancel your Toy Library rental, you will need to at least 24 hours prior to renewal. You must return your toys before you cancel your account. Pley recommends sending your toys back at least one week or more prior to the renewal date to allow plenty of time for the team to cancel the account. Any unused Toy Library credits will be lost at time of cancelation.
Ranan Lachman, founder of Pley and father of two, created the company to help children explore their imaginative sides and indulge their creativity. He also wanted to take away the risk of children not liking their toys for parents.
Ranan Lachman continues to operate the company and has successfully organized under the B corporation structure. This corporate structure means that Pley operates with an ethical compass and treats its employees, contractors, and the environment as well as possible.
You can hear Ranan talk about Pley and how its unique business model – described as the “Netflix of LEGOs” – has allowed it to create a niche for itself in the children’s toy market. Be sure to watch it below to hear from the founder himself!
