My Geek Box is a monthly mystery subscription box for geeks, hand-picked by geeks. Each delivery includes an exclusive t-shirt as well as a variety of high-quality collectibles, pins, accessories, toys, and much more. Each box has a recommended retail price of at least $40, so members can expect to save over $20 on each box. Your box will ship out between the 15th and 20th of every month and takes less than ten business days to arrive.
MGB doesn’t include product tiers for their main subscription box, but they do offer savings when you subscribe for multiple boxes. You can see their pricing structure here:
Each box includes the following:
Every month features hand-chosen items from favorite franchises in film, TV, or pop culture. Past boxes have included items from Batman, DC Comics, Disney, Marvel, Star Wars, and Funko. Members can select their t-shirt size when they order their boxes.
Every box includes free shipping, as well as access to the geek community and forums and exclusive subscriber benefits.
MGB also offers a Geek Box for kids! Members can order this scaled-down version of the adult’s box in a Little Hero (boys) version or Little Princess (girls). Each box includes a careful selection of fun and educational items such as toys, unique books, and franchised merchandise children will love. Shipping is always included and subscribers receive additional exclusive benefits.
MGB also has an online shop that sells a variety of merchandise including Pop! Vinyl figures, posters, memorabilia, mega crates, and specially themed crates at self-described great values. Past special themes include My Little Pony, Saga, and Nostalgia.
My Geek Box receives a large number of low reviews. Out of over 400 reviews on TrustPilot, about a third (32%) are four- or five-star ratings. 7% are average (three-star) and 61% are rated poor or bad (two-star or one-star).
Most of the complaints seem to revolve around customer service. People complain about cards that are charged even when boxes have been canceled, shipping dates that are pushed back even after payment was made, little or no communication, and promised but unissued credits. Many customers can connect directly with a support rep over the phone, but some also complain that support is poor and reps are unhelpful.
We like to thoroughly scour reviews to help you find potential red flags, and what is good to note is that it appears that MGB has responded to most of the poor reviews, offering to provide further help (it is a good sign when a company is actively trying to fix problems). MGB clearly works best resolving issues online.
In addition to the poor reviews, however, there are quite a few five-star reviews thanking MGB for its great customer service. Reviewers have mentioned how much they and their children love their boxes. MGB seems to resolve many of its support issues over social media (Twitter and Facebook), which people seem to love.
MGB ships worldwide and the shipping times vary according to the country being shipped to, with free shipping available after minimums.
Tracked delivery to the United States takes approximately 2-7 days. Subscription boxes, however, ship between the 15th-20th of every month.
Members can communicate with the MGB support team by logging in with their accounts on the website. They can also message MGB on Facebook or Twitter.
If you wish to cancel your account, you can perform the following actions:
Special note: if any of your items are noted with “In stock usually dispatched within 24 hours” your cancellation request may not be successful. If it is not, you can contact customer service to arrange a return.
MGB will process returns on faulty orders, though the process is somewhat complicated. Customers have a 14-day window from receipt of goods and must contact and explain the product’s fault to customer support. The Customer Service Team will then issue a unique returns authorization number and an address to send the item back. Customers will then need to repackage the item, print and include the forms provide by MGB, and use the local post office to track package (MGB will not take responsibility for non-delivery of return goods).
My Geek Box was created in 2015 and quickly picked up by lifestyle brand powerhouse The Hut Group, headquartered in the UK. In addition to the subscription box for geeks, The Hut Group operates numerous websites, including Zavvi, Zbox, and Pop in a Box.
The Hut Group is one of Europe’s fasting growing Health and Beauty online retailers. Valued at over £2.5bn, it is one of the UK’s most valuable companies. It specializes in fast-moving consumer goods which ship direct to consumer and does so through its proprietary tech and operating platform.
CEO Matthew Moulding helms the company, along with Richard Pennycook and a roster of A-list investors and senior retailers.
Joe Anderton, General Manager of “geeky stuff” at The Hut Group, leads the division believed to house MGB. His four years of experience as a toy, video, and merchandise buyer gives him great experience in finding all the best stuff for MGB.
The Hut Group has helped My Geek Box bridge cultural divides, logistics problems, and tech issues to become a worldwide distributor.
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