Loot Crate is a subscription box service, which provides monthly boxes of geek and gaming related merchandise. In each box, customers will find a surprise combination of pop culture and licensed figures, t-shirts, home goods, and other gear. By going with a subscription package, you can expect to save up to 45-50% of the retail value. In the past, you are expected to receive your box within 1-2 weeks of purchase, but a recent stream of events with the company has significantly delayed delivery times.
Made for superfans, geeks, and gamer nerds, Loot Crate sends a monthly surprise for customers who are looking to expand their collections of pop culture figures and memorabilia. It is not suitable for those who are looking for a quick buy and resell, mainly because of the extended delivery period between box options.
As for the subscription boxes, there are many options to choose from that will send you collectibles and swag in the areas of exclusive pop culture, anime and manga, video games, and sports.
The process to get going is relatively simple and straight forward. Once you get to the website, click “join” at the top right of the homepage. You will be prompted to input your email address and password to create your account.
Once your account gets created, hover over the “pick a crate” option at the top, where you will have the choice of pop culture creates, film + TV creates, gaming crates, and limited-edition crates. Once you select your favorite box, you can choose between a 1-month, 3-month, 6-month, or 12-month frequency. Lastly, you submit your payment information and complete the checkout process. From here, you will then have your subscription box of 4+ items from your favorite pop culture franchises delivered to your doorstep.
The great benefit of Loot Crate is the many different options you have to choose from. By accumulated new and unique merchandise, you also have the opportunity to educate yourself on various franchises. You might receive a collectible that you already own, but it can be a great gift to your other friends or loved ones.
When you visit the crate options on the website, it spells out for you the various price options depending on your frequency. It also gives you customer reviews for each subscription box option.
Some of Loot Crate’s featured partnerships include Mass Effects, Halo, Marvel, Harry Potter, Fallout, Nickelodeon, Firefly, Destiny, Cartoon Network, and Overwatch.
Surprise bundle of exclusive items from favorite movies, TV shows, games, comics, and more.
A bigger crate than the standard loot crate with a surprise assortment high-caliber items from our favorite pop culture franchises.
This crate includes items from the best anime and manga series. It includes licensed collectibles, apparel, figures, and more.
Loot gaming crate provides exclusive collectibles and gear from your favorite video games, featuring classic retro games and new AAA titles.
This crate allows you to wear your fandom with exclusive pop culture clothing and accessories. Every month, you will receive one stylish shirt to your doorstep.
There are mixed reviews because for Loot Crate because of the current landscape of the company and the recent news. On TrustPilot, Loot Crate currently averages 1.5 out of 5 stars based on 844 reviews. Based on the praises from customers, you get great value for your money by purchasing a subscription pack option. People admire the great assortment and variety of surprise they receive each delivery.
Unfortunately, the company filed for bankruptcy in August 2019, laying off half of its remaining workers in the weeks prior. They owe money in debt and taxes, while its credit card processor has withheld payments to the company. That is part of the reason why some people have ordered boxes in the first half of the year and have still yet to receive it. While you get a great product from Loot Crate, the company is not currently performing well operationally due to its financial state.
Here's an unboxing review from Bonnie Be Good:
Here are the common questions that people ask about Loot Crate.
To cancel your subscription, log in to your main account page, navigate to the account tab, then choose your subscription. Once selected, under the subscription info, select “payment info.” The window to update the payment will pop up and the button to “cancel my subscription” is on the bottom left corner. There is also an option to skip a month if you would like to continue your service again eventually.
You can contact customer service through the help center on the website. If you navigate to the bottom of the page, you can select the help center. Once here, to initiate a discussion with the support team, you need to submit a request.
The best thing to do would be to contact the customer service team to resolve the issue. Make sure to include a photo of the damaged item. Problems must get reported within 30 days of receiving your shipment, and customers are told to allow up to 2 weeks for the replacement to ship once confirmed by the support agent. The company does not offer returns, refunds, or credits for dissatisfaction of subscription contents either.
You can only exchange your shirt due to size error or fit. Reach out to the customer support team and provide a picture of the shirt tag receive for the company’s records within your submission message.
This the most sought-after question for Loot Crates because their shipping windows are very inconsistent in the past year.
For the Loot Crate, DXL, and Loot Wear crates, the delivery window is between the 20th and 30th of each month. The loot gaming and loot anime packages, the delivery window is between the 28th and 30th. The loot remix crate’s delivery window falls between the 28th and 10th.
The company was founded by Chris Davis and Matthew Arevalo in 2012. Davis graduated from Claremont McKenna College with an Economics and Finance degree. The original idea for the company aimed to create a “comic-con in a box” for its users.
In 2014, the Loot Crate was very successful with 200,000 subscribers. But at the same time, the company was growing too fast and did not scale properly. Therefore, it had to declare bankruptcy in August 2019. The company owes more than $30 million in debt and $5.87 million in taxes. While under chapter 11 bankruptcy, it plans to carry on fulfilling orders, but seek potential buyers. As of September, the company still retained 60 full-time employees after dismissing about 50 in August.
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