JustFab Review - Women's Clothing, Handbags, Shoes & Boots Monthly Subscription Box

justfab review

JustFab is a monthly subscription box for women that includes clothing, boots, and handbags. This online fashion retailer carries a wide variety of jewelry, shoes, apparel, and high-quality fashions at affordable prices. Every month, women receive chic styles based on their fashion preferences. It's like they have a personal shopper. Professional stylists work with your style quiz toward picking the perfect fashions for your monthly subscription boxes.

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How It Works

You don’t have to become enroll in a VIP membership to order from JustFab. If you don’t, that means you’ll place orders at the regular retail price. You also won’t enjoy membership perks, including earning points for each dollar you spend or deep discounts that are only available to VIP members.

Becoming a JustFab subscriber means you'll receive VIP a variety of exclusive perks. That includes a 30% discount off retail pricing or more, earning points for every dollar you spend, round-the-clock access, free shipping, and free exchanges.

JustFab differs from traditional retailers. Instead of going through designing, production, a middleman, and department store before reaching the full retail price, JustFab takes a different approach. You'll go through the design process, production, and receive VIP member exclusive pricing. Cutting out the extra steps means lower prices for you!

As part of your exclusive VIP access, you'll enjoy 30% off or more no matter what time you shop. If you decide not to shop during a subscription month, you can skip. However, you must opt for the "Skip This Month" before the 5th. Otherwise, you'll receive a charge against your credit card on the 6th automatically. You can also cancel your VIP access anytime by calling a representative.

 The sign-up process is straightforward. You begin by taking a style quiz so you can start building your boutique. Once your quiz is complete, it takes approximately twelve hours for your boutique to be built.

What Makes JustFab Unique?

If you love chic styling and the idea of receiving them on your doorstep every month, then JustFab is for you. Because the subscription boxes are based on your personal style, the chances of you being disappointed are slim.

In the quiz, you’re asked questions about what types of shoes, boots, and clothing styles you like. You’re also asked what size you are, and if you prefer dark or colorful clothing and so on. So, the site narrows things down for you quite a bit.

Each of the styles is handpicked by professional stylists who love everything about fashion. It's their goal to help you become a trendsetter, elevate your look, and empower what's fabulous about yourself.

What We Like

  • Deep discounts through the VIP membership.
  • You’ll earn 25 points for every dollar spent with the VIP membership.
  • No end to the shopping options.
  • check
    The fit is true to size.
  • check
    Clothing, shoes, boots are comfortable and trendy.

What Could Be Better

  • The cancellation process should be available online—not just with a  phone call.
  • You can’t use credits in combination with a promotion.
  • VIP membership pricing doesn't include tax.

Pricing & What’s Included

The pricing for JustFab's subscription boxes is the same across the board for VIP membership. After completing the style quiz, you have two options.

Option 1:

  • Pay full price for each item and don't opt for VIP membership access.

Option 2:

  • Pay $39.95 for VIP membership access. You'll receive 30% off retail pricing.
  • VIP access also gives you access to exclusive discounts.
  • Orders that are over $39.95 receive free shipping.

JustFab Reviews

Out of 14,201 JustFab reviews on Trustpilot, the company has a four-star average. You'll find a similar rating on Consumeraffairs, which is based on 593 reviews submitted over the past year.

Overall, you'll find an even mix of five and one-star reviews between Trustpilot and Consumeraffairs with several others skewing the results.

On Trustpilot, the overall consensus is how much the subscribers love the quality of the merchandise, how convenient the service is, and that they don't regret using the VIP membership benefits.

The negative reviews you see a focus on tax, store credits not applying, and other issues with pricing. However, every comment has a customer service representative response.

When you visit Consumeraffairs, you'll see a lot of reviews from long-time JustFab subscribers. They express how much they love the service, and it's selection of high-quality fashions and optimal customer services.

Some reviewers did note that their shoes fell apart within three weeks of their purchase. However, a member of their customer service team responded to the review immediately.

Here's a recent video review from Sophie Shohet: 

Frequently Asked Questions

Here are some questions subscribers commonly ask about JustFab.

Will I receive a charge on my credit card if I don't make a purchase?

Membership doesn't require purchases, and your credit card will only receive charges when orders ship. However, if you don't choose the "Skip This Month" option before the 5th, your credit card will receive a charge on the 6th. If you forget to select “Skip This Month,” you will see a charge on your credit card.

Is customer service friendly?

JustFab works toward providing courteous and friendly customer service to every one promptly. For example, members from the customer service team respond to every review posted online. The company's contact page lists all the best methods for reaching the customer service team. Response times may take longer between the 1st and 6th of each month due to the high caller volume.

How long does it take to receive subscription boxes?

The company uses FedEx Smartpost, so shipping generally takes between seven to ten business days. You also have the option of using expedited shipping for an extra cost. JustFab is working diligently toward figuring out new shipping methods for zip codes that have longer arrival times.

Are items in subscription boxes returnable?

If you're not satisfied with items in your subscription box, you may return them for a JustFab credit at no cost to you. That includes no shipping costs. The company honors all returns and exchanges for up to 30 days from the original shipment date. Items may not be worn, must be new, and must include their original packing. If you prefer a cash refund, there's a $5.95 restocking fee.

How can I cancel JustFab?

There's no fee for canceling your subscription, and it can be done at any time. Instead of canceling, you can opt to "Skip This Month" between the 1st and 5th of every month. During that time, you won't receive a membership charge. Otherwise, reach out to customer service and speak to a Fashion Consultant Monday through Friday from 8:00 am and 8:00 pm dialing 020 36953 830 (local rate). Saturdays and Sundays, you can call between 10:00 am and 6:00 pm.

Company History

Founded March 2010 by Don Ressler and Adam Goldenberg, JustFab is a United States online subscription fashion retail company that has expanded its reach to include international operations in Canada, Germany, and the UK.

In 2013, JustFab continued to expand into Spain and France. In doing so, it acquired The Fab Shoes. Today, you can find markets in the US, Canada, Spain, the Netherlands, Germany, France, England, Denmark, and Sweden.

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