Ivory Clasp is a relatively new subscription service that offers high-quality, stylish, and in-season handbags. Every box you receive contains a new handbag that you can use to mix and match with your outfits and store your personal belongings. Members who subscribe can save up to $50 or more in comparison to the retail price of each handbag. The company fulfills all new subscription orders within 5 to 7 business days.
The company offers two subscription options for customers. If you are interested in a subscription, you can expect the following options and prices:
Standard Box (1 bag)
$49/month (1 handbag a month)
$49 billed four times a year (4 handbags a year - each season)
At first glance, it would not appear that Ivory Clasp offers any customizations, making it difficult to know if you are going to like what you receive. Fortunately, customers do fill out a style quiz. The style quiz allows the company to choose a handbag that best suits you. Therefore, you have some measure of control over the purse you receive.
Handbags come in various styles, and the company makes sure to offer those styles to suit your wants and needs. They also offer several top well-known retail brands, such as Moda Luxe. We love the element of surprise that comes with each box. When unboxing, you might find a chic tote, a medium-sized shoulder bag, a crossover purse, or a hand clutch.
We also really like the subscription pricing because in many cases, it is less than half the retail price of the handbag you receive. Even more surprising is that the company only offers in-season styles rather than older or excess inventory, which shows they are not trying to cut corners.
Since Ivory Clasp has not been in operation as long as some other subscription box companies, there are not very many ratings available online. Searches through the Better Business Bureau and TrustPilot yielded no results. However, there are customer reviews and ratings available through other locations.
All-in-all, it would appear that the company maintains a happy customer base. Many of the customers enjoyed the handbags the stylists chose and received compliments from others. Customers also reported a liking for the quality and brand of the bags.
Perhaps what was most surprising is the fact that subscription members were happy that they could return their bag if they didn’t like the style. Stylists would then choose a different bag based on the customer’s preference and replace the handbag the customer disliked.
As with any review, we also like to take a good look at some of the negative remarks or lower ratings to find any issues with the service. It would appear that most customers really had nothing too negative to say. A handful of subscribers said they would like to see more brand availability, and others said the zipper on some of the bags appeared broken.
Fortunately, it would seem the company is quick to respond to customer complaints, concerns, and issues. They appear to do their best to resolve issues in a manner that leaves the customer feeling happy and satisfied.
Ivory Clasp fulfills your very first subscription within 5-7 business days. The company uses free ground shipping, which takes another 7-10 business days beyond the initial 5-7 business days. You can enjoy free shipping from anywhere within the forty-eight continental US states, but all other orders are subject to shipping fees.
Also, the company requires a signature upon delivery, so you cannot place an order to your P.O. box. Instead, you must make sure you use your home address, and you must make sure you are available to sign for your package when it arrives.
Customers who wish to reach out with questions or concerns can contact the company via email.
Fortunately, the company is rather quick to respond to incoming emails regarding questions, concerns, or requests for additional information. Make sure you also visit the company’s FAQ page for additional information and answers to the questions you might have.
If you feel that you are simply not satisfied with the subscription service, you can cancel at any point. The cancellation process is fairly simple, too.
To cancel, all you need to do is:
If you are under the quarterly billing cycle and you cancel your subscription, you will continue to receive your bags until the subscription ends.
Avi Zolty and Sean Rimokh founded Ivory Clasp together in June 2016. The Los Angeles, CA based company partners with well-known fashion brand companies to deliver the hottest, most current styles available on the market. In exchange for the low prices they can offer, the company promised its partners that it would never release brand names unless otherwise allowed to do so.
Both Zolty and Rimokh have history and familiarity in retail. Zolty previously co-founded companies like the Y Combinator and Skurt, whereas Rimokh is the son of the Singal Brands CEO and Chairman.
Using their retail experience, eye for style and love of all things kept simple; the two decided to co-found their subscription handbag company. They understood that women desire functional, yet stylish handbags that they can mix and match with different outfits. Thus they created Ivory Clasp.
Both Zolty and Rimokh report that their top priority is always the satisfaction of the customer. If the customer is not happy, they work hard to correct the situation. They have reported a deep knowledge of customer satisfaction and how it relates to the success of their company’s future. So far, that knowledge seems to have allowed the company to take off to new heights.
For more information, check out the unboxing video below to gain a better idea of the handbag styles you might come to expect.
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