Hubble is a monthly direct-to-consumer contact lens subscription service. Each box contains a month’s supply of daily contact lenses, and members can expect to save up to half price on these contact lenses as compared to buying them from an optometrist. Boxes arrive at your door every 28 days so you’ll never be without contacts when you need them.
Hubble is marketed to contact-lens wearers who may be discouraged from wearing their lenses more by the high price of these medical devices. Currently, this health subscription box is only for people who wear daily disposable lenses. Long-term wear lenses like monthlies and two-week versions are not available yet, nor are toric lenses for those with astigmatism.
Sixty lenses come in every shipment, which is enough to last a user for 30 days of contact lens wear.
Hubble’s website is straightforward and makes the sign-up process a cinch. All you have to do is click on the “Get Started” button, and you will be taken to a page to enter your medical information. You’ll have to put your lens prescription and provide Hubble with your doctor’s information (name, location, and phone number) so your prescription can be verified.
Once Hubble has the required information, you will receive two weeks of contact lenses for just $1. If you like the service and want to continue receiving the lenses, you’ll be sent a month’s supply before your free trial is over.
Contact lens wearers have always had to contend with a high barrier to entry. Users have to deal with the inconvenience of picking them up, which becomes especially tiresome if they wear daily lenses. They also have to adjust their budget to accommodate the high price of lenses.
Hubble wanted to revolutionize this industry by making it simple and easy to obtain lenses. Their goal was to make the process as simple as shopping on Amazon, and they have certainly done that. They also feature environmentally friendly packaging. Not only are the boxes and the lens cases 100 percent recyclable, but the packaging is also attractive enough not to want to hide away.
While the subscription service is indeed groundbreaking, it stands out in other, less desirable ways.
Hubble lenses are branded as innovative and high quality, but this branding appears to be misleading. The lenses are made of Methafilcon A. This technology was in vogue many years ago and has since been surpassed. The quality may also be doubtful, as the lenses fail to allow proper oxygen flow into the eye and cause severe irritation in some users.
After your two-week trial at $1, the cost of the service is $36, plus a $3 shipping fee.
This price gets you sixty lenses, which last for thirty days.
This Hubble review took an interesting turn when we looked at public forums to gauge customer perception of the service. The company has received 3,692 reviews on TrustPilot, has a 3 out of 5-star rating, and just a 6.7 out of 10 TrustScore. We took a look through many of these reviews, and many of the comments were highly concerning.
Positive reviews were few and far between. Those complimentary reviews generally talked about satisfaction with two things: the price and the convenience of the service.
While the presence of negative reviews is not something to be concerned of in and of itself, the feedback regarding Hubble was troubling. First and foremost, many reviewers complained about the quality of the lenses. Users could feel them move around, the lenses dried out their eyes, and they criticized that the fit just wasn’t comfortable.
In some cases, wearing the lenses for one day was sufficient for the clients to know that they would never put the contacts in their eyes ever again. In others, reviewers who were able to tolerate the lenses mentioned that they developed severe eye conditions after extended use of the Hubble contact lenses.
These reviews also mentioned unsavory business practices, like customers being charged repeatedly even after canceling their subscription, unreliable deliveries, and accounts being canceled for no reason. These issues were compounded in many cases by a complete lack of customer service, as Hubble has no phone number and often fails to respond to email inquiries.
Here's a video review from TheCarlyAnne:
Here are some frequently asked questions about Hubble contacts.
Hubble makes canceling your subscription somewhat tricky. You must call between 9 am and 5 pm EST Monday through Friday at 1-619-404-0542. California customers have the additional option of emailing firstname.lastname@example.org.
As we’ve mentioned, Hubble has no telephone number. The only way to contact them is via email at email@example.com.
Your first full order ships sixteen days after your two-week trial period order is placed and every 28 days after that.
Hubble lenses are dailies, which can only be worn once.
Hubble is supposed to have a copy of your prescription before sending you lenses. If you don’t have the physical version, you can still order by putting in your prescription power and doctor’s info. Hubble is then supposed to verify this information with your optometrist.
Unfortunately, there have been many reports that the company doesn’t follow through on this. One person mentioned in a review that they signed up using a fake doctor’s name, which is a concerning part of this Hubble review given that contact lenses are a medical device that needs to be correctly fitted.
To conclude this Hubble review, here’s some background information on the company. Ben Cogan and Jesse Horowitz, who are graduates of Princeton and Columbia respectively, founded it in 2016. They were frustrated with the high price of contacts and wanted to uncover why these devices were so expensive.
Their idea was to make waves with a low-cost brand that would compete with the four major contact lens manufacturers. Their vision was to create an affordable direct-to-consumer contact lens service that would allow users to have lenses always and not worry about running out.
Mr. Cogan and Mr. Horowitz have indeed made a splash in the industry. The company has received over $70 million in funding, though they now have to respond to allegations that the service bypasses eye care professionals and takes advantage of federal regulations.
You can hear more about the company from co-founder Jesse Horowitz in this video.
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