Grove Collaborative Review: Eco-Friendly Subscription Box [Is It Worth It?}

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Grove Collaborative is an all-natural home, beauty, and personal care product subscription box. Each delivery contains non-toxic, sustainable, and cruelty-free products for your home. Members can expect savings of anywhere from 20 to 40 percent off store prices. Shipments arrive every month by default, or as often as you want them—with no monthly order requirements.

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How It Works

This home subscription box is great for anyone! It’s especially convenient for busy individuals because all the products you need are delivered right to your door. It’s also a fantastic service for people concerned about the safety and sustainability of the products they use at home who don’t necessarily have time to research more eco-friendly alternatives.

So what comes in the box? The box contents are entirely up to you. You can fully customize your product subscriptions, which come pre-populated with suggestions. The service also gives you a suggested buying schedule so that you don’t run out of your favorite products. Customers can tailor both the frequency of when products are delivered and what arrives in their box.

One vital tip is always to make sure to review the contents of your box. Grove Collaborative adds products they think you’ll like to your basket, and you may end up ordering something you didn’t intend to if you don’t review each purchase.

Sign up for this subscription is straightforward. All you have to do is go to the website, enter your email, and click “Get Started.” The site will give you a rundown of some of the perks of membership, and you’ll then be brought to a page where you can review your cat. Your cart will already be full of products that other members love, which you then customize. 

You can also add other products by searching according to areas of the house, such as the bathroom, laundry room essentials, and kitchen items, or search by the different categories on your shopping list, such as vitamins, facial care, etc. 

Once you’ve decided on your must-haves, click on “checkout,” pay for your order, and wait for your box to arrive! And one fun perk is that your first order comes with a free 60-day VIP trial. We’ll get into what’s included with that below.

What Makes Grove Collaborative Unique?

Several things make Grove Collaborative a standout company. What customers seem to love most of all is that the service puts shopping for the essential household, cleaning, and personal care items on autopilot. It keeps track of when you last purchased them and automatically adds your favorites if it thinks you’re about to run out.

You even receive a text message reminding you that your order is about to ship and to make any necessary changes—a handy feature for busy people who might need a reminder about their box. 

Another area where this subscription service stands out is the customer service. The customer service is exceptional, and users can expect to receive answers to concerns or issues within 24 hours. VIP members can also take advantage of price matching, where Grove matches the price if you find an item elsewhere for less.

What We Like

  • Excellent customer service
  • Members frequently receive fun freebies
  • Price matching with the VIP membership
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    Free shipping with the VIP membership
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    Products come from reputable brands
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    You receive a notification when orders are about to ship, making remembering to cancel or customize them easy

What Could Be Better

  • Prices aren’t always the best on the market
  • Grove adds products to your cart based on past purchases, which could lead to accidental purchases

Pricing & What’s Included

Unlike other similar subscription boxes, there is no flat-rate pricing model with Grove Collaborative. Since you add the products you need, your total will be different with each box you order. Though the default is a monthly order, you can cancel or postpone orders without charge.

Shipping prices and minimums are different for regular members and VIP members, however.

Regular 

  • $15 minimum for recurring orders
  • $30 minimum for “Ship Now” orders
  • $2.99 shipping, orders of $49 ship for free

VIP

  • $15 minimum for “Ship Now” orders
  • No shipping costs

Grove Collaborative Reviews

We took a look at many a Grove Collaborative review for a more in-depth look at the company. They have a TrustScore of 8.9 out of 10 on TrustPilot, and a 4-star rating based on 1,802 reviews.

Most of the reviews are positive, with customers touting the convenience of the service, the quality of the products, and the freebies. They also praised the company for their exceptional communication skills.

There are always negative reviews, and it’s vital to analyze these, as well. In Grove Collaborative’s case, the complaints generally had to do with confusion regarding the signup process and issues with delivery times. Other users mentioned they had problems with flimsy packaging or damaged products that they then had to wait until the next order to receive a replacement.

Here's an unboxing video from Amanda Sandefur: 

Frequently Asked Questions

Here are some things people want to know about this company.

How Can I Cancel My Subscription?

If you would like to cancel your subscription, you can do so by emailing community@grove.co.

How Can I Contact Customer Service?

Grove Collaborative provides many ways for their customers to reach them.

You can give them a call from Monday to Friday between 9 to 8 pm EST at 1-844-476-8375, or you can submit a help request on their website. There is also a live chat option, or if you need to speak to someone outside of business hours, you can send the company a text at 650-667-7418.

When Does It Ship Every Month?

Your first order will ship within 24-48 hours of you placing the order, and it will arrive at your door within a few days. Grove Collaborative automatically sets you up on a monthly shipping schedule, but you can order it whenever you want—whether that’s several times a month, or twice per year.

Is Grove Collaborative Cruelty-Free?

Yes! Being cruelty-free is one of Grove’s hallmarks. They only work with brands that do not test on animals. Additionally, most products are vegan, though there are some exceptions, so be sure to check ingredients before making any purchases

What Is Grove Collaborative VIP?

As we mentioned, your first order comes with an automatic VIP membership for 60 days. VIP members receive some of the following awesome perks:

  • Free shipping
  • Four gifts per year
  • Price matching
  • Exclusive VIP phone support
  • Personal services
  • Early access to sales
  • Lower “Ship Now” order minimums

You will automatically be charged the $19.99 annual VIP fee once the free trial is over. Members receive an email alerting them before this happens if you don’t wish to enroll.

Company History

Lastly, this Grove Collaborative review wouldn’t be complete without a bit of background information about the company. Stuart Landesberg, the founder and CEO, started it in San Francisco in 2012. Back then, Grove Collaborative was called ePantry LLC, but the brand received an overhaul and a new name in 2016.

The company is a certified B corporation, which means that it’s recognized for business practices that are good for people, animals, communities, and the planet. Partner companies must meet ethical, sustainable, and cruelty-free standards to work with Grove Collaborative. A portion of every shipment goes to the Arbor Day Foundation, which plants trees across the US.

Hear more about the company in this video from founder Stuart Landesberg.

Interested in this crate?Learn more & get your box today!
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