Glossybox delivers premium beauty products on a monthly subscription schedule. Each box contains five hand-picked full-size beauty products, including makeup, skincare, and beauty items, in a signature pink box. Consumers can expect to save around sixty percent off retail costs depending on what products come in each delivery. Boxes ship by the eighth of every month.
Glossybox asks subscribers to fill out a Beauty Profile and then custom-creates boxes to suit their beauty needs. Once you give the company your preferences and beauty specifics, they hand-pick items to suit your needs. Of course, some products are surprises that may be new to you, but the beauty subscription box does this to introduce new and exciting products.
To subscribe, click on any “Subscribe Now” button from any page of the website. First, select a subscription term length. Then click “BUY NOW.”
On the following page, you can enter a coupon or discount code or edit your order. From there, clicking “CHECKOUT SECURELY NOW” prompts a sign-in page. You can choose to sign in with an existing account, sign in with Facebook, or create a new account.
After completing your account, billing, and shipping information, it’s time to complete the beauty survey. Once you enter your preferences and style habits, you can place your first order.
What makes this beauty product subscription box unique is that it includes specially curated products that are full-sized and premium. The company sources its products from all over the world, curating high-quality products in both the US and abroad. Plus, once they find these great products, they customize each box to subscriber preferences.
Subscribers will receive only premium products—no sample-sizes—in their boxes, and by giving feedback and completing surveys (plus giving out referrals), they can earn store credit. And the store credit works in the company’s online store but also with their partner, Lookfantastic, so there are thousands of products to choose from.
Along with its signature pink boxes and attention to customer preferences, the company also stands out because of the overall experience it aims to offer. The experience doesn’t end when a customer receives their box. Instead, they’re invited to give feedback (often earning GLOSSYCredit), learn how to use their new products, and participate in social media discussion about what they like and don’t like.
Glossybox offers one type of subscription box with customization for the subscription term. However, there is a selection of limited-edition boxes for purchase separately, depending on the season and availability.
Glossybox reviews on Consumer Affairs average three out of five stars with a total of 20 reviews.
Negative Glossybox reviews center on the size and quality of products in each shipment. Some customers were dissatisfied with their packages given that the company advertises full-size items; many subscribers reported receiving smaller or sample-sized products.
Positive reviews on Consumer Affairs discussed the fun product range, high quality of products, and the ability to try new brands as the company discovers them.
Glossybox reviews on Trustpilot average four out of five stars for consumers in the US, while other countries consistently receive lower marks, ranging between two and three stars overall. Positive reviews noted the fun themes, quality products, and accessible and responsive customer service.
The few negative complaints on Trustpilot involved delivery and shipping issues. For example, one negative Glossybox review centered on the fact that the customer never received their box.
Watch this fun unboxing video from SPRUCENEWS:
Here are a few frequently asked questions about the Glossy Box service.
Initial boxes ship within five days of ordering. Regularly scheduled shipments go out on the eighth of every month.
You can reach customer service by phone at (844) 433-5145.
You can cancel a monthly subscription anytime, but fixed-term subscriptions for 3, 6, or 12 months cannot be canceled until the expiry month.
At this time, subscribers cannot pause or delay their deliveries. However, you can cancel a monthly subscription and then restart it anytime.
The company does not accept returns for health and safety reasons, but if you are missing a product or something arrives damaged, you can reach out for a replacement. All requests for replacements or refunds must occur within 30 days of receiving the merchandise, however, or the company may not work with you toward a resolution.
In 2011, Charles von Abercron came up with the idea to create an online subscription service for monthly beauty samples. Originally, the company headquarters was in Berlin, but today, the company has gone global.
Von Abercron has said in interviews that he began the company to both fulfill a purpose and make people happy. His goal was to create a global business that was able to address the unique needs of each subscriber while exposing them to new and exciting products from all over the world.
Today, von Abercron is the CEO of PIERRE LANG Europe and Abercron Media, but he’s moved on from the beauty product subscription industry.
The Hut Ltd. acquired the subscription company in 2017 and still retains the operation. To learn more about how this beauty product box works, see the company’s video below.
