Fabkids, a division of JustFab, is a monthly children’s fashion subscription. Each month they send you an email with a selection of outfits geared to the personal fashion style of your child. VIP members will save as much as 40% off retail prices for children’s clothing and shoes. Your orders are processed and shipped within two business days of making your selections.
As soon as you make your first purchase at fabkids.com, you become a VIP member. Opting to join the VIP program is the default setting during purchase transactions. Shoppers can opt out of the VIP membership by selecting to pay the full retail price for the items.
Each month, on the first of the month, members receive that month’s personalized style and fashion trends selections. Members have four days to shop from the outfits offered or “skip” those fashions.
You must either skip the options or purchase them by the 5th of the month. If you neither shop nor skip, you will be charged the monthly membership of $29.95. The $29.95 becomes a credit that you can use the next time you shop. The credit never expires.
Membership in fabkids VIP is free as long as you choose to “skip” the offers of the month. The membership fee without a monthly purchase is $29.95. Of course, your monthly payment may be more if you choose to purchase items beyond the monthly offer.
Frequency: Monthly shop or skip option and monthly charge for VIP member credit.
Members can pay using their credit card, VISA checkout, masterpress, or PayPal.
Of course, members can shop fabkids selections at any time of the month. The site offers specials and buy-one-get-one sales throughout each month.
The fabkids VIP membership offers a reward program, with reward points earned for each dollar spent on the site. Members also earn reward points by making referrals or writing product reviews.
Fabkids allows members and non-members to purchase gift cards for members.
Fabkids has a 7.6 out of 10 rating on Trustpilot and an A+ rating through the BBB. The parent company, JustFab, has 4/5-star rating on Consumer Affairs.
Most online reviews show that customers are very happy with the quick shipping service, the ease of shopping the site, and the prompt response to any customer service issues. While some of the complaints were due to the quality or fit of the items shipped, fabkids responded quickly, usually within 48 hours, to rectify the situation.
In our effort to be unbiased, we noted that there were also some negative reviews. Most of those complaints were related to the automatic membership that comes with the initial purchase. The complainants indicated that they were not aware that they were joining a subscription membership.
Another complaint about fabkids is related to the clothing options. Some customers found that there was a much larger selection of clothing for girls than for boys. Fabkids responded that they are working on locating and offering more fashion options for boys.
Orders from fabkids ship within two business days. The company ships to the US (including APO/FPO addresses and post office boxes) and Canada.
The most common shipping, standard service takes 4 to 10 business days unless you live outside the continental US. Rush shipping takes two to three business days. Rush shipping is not offered for APO/FPO, Alaska, Hawaii, or Canada.
Shipping costs vary, depending on your location and the total cost of your order. Orders over $49 have free standard shipping in the continental United States. Orders under $49 have a $4.95 flat shipping rate in 48 contiguous states.
Customers of the site have a variety of methods for contacting customer service. Members and non-members can reach customer service through:
Before contacting customer service, shoppers can check out the FAQ page on the website. The FAQs are organized by category for simplicity.
If you no longer want to participate in the subscription, you can cancel your VIP membership by calling 1-855-FAB-KIDS. The customer service hotline is available all day, every day. The system is primarily automated, but callers can reach a live agent after answering a few questions.
Cancelling your membership does not prevent you from continuing to shop at fabkids, although you will pay retail price.
Fabkids has been in business for six years. It was apparently founded by parents who had a common goal: to change the shopping experience for mothers by offering regular options of reasonably priced stylish clothing for kids. The monthly clothing choices are pre-selected as mix and match outfits to make it easy for parents and children to shop.
During the first shopping experience, parents are asked a few guiding questions to help determine their child’s fashion style. Fabkids aligns the monthly choices, sent to your email, with the profile that you created in that first shop.
The goal of fabkids is to make shopping easy for the working mom and dad. They also want to offer children clothing choices that are fashionable and stylish. The monthly outfit choices are individually selected and offered with your child’s style in mind.
Fabkids is a subsidiary of JustFab, also a fashion subscription service.
Fabkids has a youtube channel offering videos of their seasonal and monthly collections. Here is their “How it Works” video:
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