CAUSEBOX Review - Socially-Conscious Subscription Box

causebox review

Causebox is a socially conscious subscription box service. They hand-pick 6-8 items that range from beauty products to homeware and have a total retail value of $200. Subscribers can feel good knowing their subscription is supporting charities, artisans, and women worldwide. Boxes ship four times per year and are themed around the season; they normally ship within 2-4 weeks of purchase depending on availability.

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How It Works

Causebox ships seasonally, so subscribers will get four boxes per year. For customers who are already signed up, boxes will ship during the first month of each season. After the first, boxes will ship 2-4 weeks after purchase if they are still in stock. Unfortunately, boxes will sometimes sell out, so subscribers may have to wait until the next season’s box becomes available.

Signing up for this beauty box is simple. Customers can choose if they want to pay quarterly or annually. Annual members receive the option to customize their box and save $20 per year. After clicking subscribe, Causebox will prompt you to create an account, input shipping details, customize your box, and lastly, your payment information.

Once you subscribe, you can pause or cancel your account. Customers must request a status change before the first of every season month. Members get access to items designed exclusively for Causebox.

What Makes Causebox Unique?

Causebox ships seasonally, so subscribers will get four boxes per year. For customers who are already signed up, boxes will ship during the first month of each season. After the first, boxes will ship 2-4 weeks after purchase if they are still in stock. Unfortunately, boxes will sometimes sell out, so subscribers may have to wait until the next season’s box becomes available.

Signing up for this beauty box is simple. Customers can choose if they want to pay quarterly or annually. Annual members receive the option to customize their box and save $20 per year. After clicking subscribe, Causebox will prompt you to create an account, input shipping details, customize your box, and lastly, your payment information.

Once you subscribe, you can pause or cancel your account. Customers must request a status change before the first of every season month. Members get access to items designed exclusively for Causebox.

Pros:

  • Customizable items on the annual plan
  • Free shipping
  • Free shipping
  • Free shipping
  • Supports various initiatives to empower women

Cons:

  • The ability to choose between items
  • No option to try a single box

Pricing & What’s Included

Causebox has two options for subscribers: the annual plan or the quarterly plan. Both plans will A unless a member cancels their subscription manually.

Quarterly Plan

  • Charged $54.95/ quarter
  • Pre-paying for one Causebox
  • Not eligible for customization
  • Members can cancel or pause before the first of the next season month.

Annual Plan

  • Charged $199.80/ year
  • Pre-paying for four Causeboxes
  • Eligible for customization
  • Save $20 per year
  • A contract subscription that is not refundable but can still be paused

Causebox Reviews

Causebox received a 4.8 out of 5 on Facebook based on the opinions of 500 people. Positive reviews were related to the uniqueness of the items. Members said they felt like these were high-quality products they could feel good about purchasing because of the positive impact.

Those who gave poor Causebox reviews had two main concerns. The first was that they thought the items were not worth the price point. Some said out of the whole box, they only wanted two or three items. Others said customer service is hard to get in contact with.

Causebox received a two-star rating on both the Better Business Bureau website and on Trustpilot out of four reviews each. Complaints said the company had poor customer service. Customers complained of never receiving boxes and never receiving refunds. Others said it still charged them for a box after they requested to cancel the subscription.

Most poor reviews also cited long response times for issues of upgrading subscriptions, canceling subscriptions, and other common customer service questions. Despite this, the Better Business Bureau has rated Causebox as an A+ accredited business.

Here's a recent unboxing review from The Second Hand Stylist: 

Frequently Asked Questions

Here are a few commonly asked questions about Causebox’s subscription box.

How Can I Cancel My Subscription?

If you want to cancel your account, you may do so under my account page of Causebox. It is important to cancel before your renewal date. Canceling your subscription only prevents your account from renewing; all boxes are non-refundable even if you cancel halfway through your annual membership. Subscribers can also email help@causebox.com.

How Can I Contact Customer Service?

To contact Causebox customer service email help@causebox.com. 

When Will My Delivery Arrive?

Causebox ships orders during the beginning to middle of the first month of the season. All orders placed after the first will ship towards the end of the first month. After that month, orders will ship based on box availability. They will notify customers via email once their package has shipped. Standard shipping time is 2-8 days.

How Do I Pause My Subscription?

Members can request a pause on their subscription by emailing help@causebox.com. This feature is available to both quarterly and annual members. Customers must submit their request prior to the first of every season month to prevent orders from processing.

What Do I Do if an Item Is Missing?

If your Causebox arrives damaged or items are missing, email help@causebox.com. To help the Causebox team expedite your claim, include a photo of your box. You must file your claim within two weeks of receiving your order.

Company History

Causebox was founded in September 2014 by Brett McCollum and Matt Richardson. They wanted to create a company that gave smaller businesses with great causes the chance to get discovered. Besides supporting brands that give back, Causebox has also partnered with multiple charities including Books for Africa and Speak Your Silence.  

Causebox was born from another business venture of the founders- Gramr Gratitude Co. which is sometimes featured in Causebox. They used a portion of their profits to help support youth literacy development. Their struggles to get their brand noticed prompted Matt and Brett to think big. They noticed how popular subscription boxes were becoming, and so Causebox was born.

Today, Causebox has over 4,000 members and is based in California. Each member is helping support local artisans worldwide, creating fair and equal jobs for women, and supporting the environment. Causebox’s brand partners vary, often with many companies reaching out to them hoping to be featured. Founder Matt Richardson often visits the artisan groups that Causebox partners with to see the impact firsthand.

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