CatLadyBox is a monthly subscription box service for cat-loving humans and their human-loving cats. Each box contains carefully curated products to brighten the lives of cat ladies everywhere and their furry children. The company sources its products from independent artists and small businesses. Even if you could find these products in retail stores, which is unlikely, you would easily end up paying 20% to 30% more. The company ships each month’s box during the last week of the previous month.
The company assembles each month’s box according to a fun theme such as Pampurr Yourself, Another Day in Purradise, Meowloween, etc.
Subscriptions auto-renew every month, but you can cancel at any time.
This box contains two to three items that any cat lady can appreciate. These items may include cat-themed T-shirts, household items, ornaments, bags, cups and utensils, umbrellas and rainwear, beverage bottles, baskets, etc.
Subscribers can choose to pay $34.99 every month, $101.99 every three months ($34.33 per box), or $202.99 every six months ($33.83 per box).
This box includes the same items as the CatLadyBox plus two goodies for cats.
Subscribers can choose to pay $39.99 every month, $115.99 every three months ($38.66 per box), or $229.99 every six months ($38.33 per box).
This subscription box service does not accept returns. All sales are final. However, the company website does state the following: “But we DO want you to be happy, so if you're unsatisfied for any reason, please contact us and we'll do whatever we can to put a smile on your face!” What this seems to mean is that they may send you a little something extra next month if you are unhappy with what you have received.
If you receive an item that is damaged or if something is missing from your box, just send an email to notify the company, and they will send a replacement. However, you have to send notification within 30 days.
Cat Lady Box’s Facebook business page has over 1,200 reviews with an average rating of 4.9 out of 5.0.
The vast majority of reviews are glowing with praise. As often happens with subscription boxes, the most common complaint that reviewers give is that they have varying levels of satisfaction with what they receive in their boxes. One reviewer felt a bit underwhelmed for the first two months but then said that Cat Lady Box “knocked it out of the park for me.”
Even when subscribers do report that they have received something that was not suitable, they say that the products are still of high enough quality for regifting.
The company is very active on social media. It seems that they do openly respond to customer complaints and try to address any concerns that customers may have.
In some cases, the customers clearly just lacked understanding of what to expect. In other cases, there was a real problem. When this happens, it seems that the company actively tries to fix whatever went wrong. This active approach to social media and customer service is probably why the company has its 4.9 rating.
For the most part, negative reviews seem to be based on a matter of taste. The recipients simply did not like what they received in their boxes. The products did not match their personal style. This dissatisfaction does not seem to be a major concern, though. We currently see over 1,100 five-star reviews compared to only 11 one-star reviews.
The company reports that its boxes ship in the last week of each month – between the 26th and the 31st. This means that the box for June will be shipped in the last week of May and will arrive in the last days of May or the first days of June.
You usually need to subscribe by the 22nd of the month if you want to receive the next month’s box. However, in some cases of late subscription, you may receive a previous month’s box for your first month.
The company handles most customer service issues through email.
The company is also very active on social media and may be able to deal with customer service issues there.
If you have questions, try to check out the company’s FAQ page. You may also want to peruse posts people have made on social media, as the company may have already dealt with similar concerns from others there.
As this is a subscription service, you must understand that, by subscribing, you are giving the company permission to regularly renew your subscription and continue charging you unless you cancel.
You may cancel your subscription at any time. However, you must cancel by the fifth day of the month in order for you to avoid charges for the following month’s box.
To cancel your subscription, go to the company website and click on “MANAGE MY ACCOUNT”. This link will direct you to a page where you can sign in and go through with the cancellation.
In some cases, customers may like the product but may not want to receive it for a month or two for whatever reason. If this applies to you, you do not need to cancel your subscription completely.
Instead of canceling your subscription, you can log in to your account, click Edit, and then click Skip a Renewal at the top of the page. If you are on a month-to-month plan, this will skip your next monthly renewal. If you are on a three-month or six-month plan, it will skip your next three-month or six-month renewal.
The company seeks to make the world a happier place both for both humans and cats. While the company maintains a sense of humor by offering things like its “CRAZY CatLadyBox”, its website states that “It's time to kick the ‘crazy cat lady’ stereotype to the curb.”
The products offered by the company are intended to help subscribers feel more secure in their love of cats. The company also intends for its products to positively influence the way people feel about cat lovers as well as give cats a little something to be happy about.
The company also does something very commendable by supporting cat rescue organizations. The company donates money to a different group every week, and subscribers can actually nominate their own local cat rescue operations to receive these donations.
The company credits its origin to a photo of founder Dorian Wagner handing out treats to cats at a cat shelter. People shared this picture across the Internet as an example of what a “crazy cat lady” looks like. Wagner harnessed a lot of positive energy from this Internet fame and went on to create a successful animal-themed blog and now Cat Lady Box.
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