Boxycharm ships brand-name beauty items to its subscribers on a monthly schedule. Each box contains four to five full-sized beauty products. Subscribers can expect to pay up to 80 percent off retail costs for their items. Monthly subscription boxes ship out within five to ten business days of the first day of the month.
Boxycharm is a beauty subscription that delivers four or five beauty products to subscribers each month. All the beauty products are brand-name and provide plenty of value at a low cost. Past boxes have included items such as Nudestix eye color, a Smashbox lip product, a Tula sheet mask, and Too Faced mascara.
In general, subscribers can expect a range of products spanning categories such as makeup, skincare, beauty tools, and color cosmetics. Also, each box has a minimum value of $100, while other offerings are worth as much as $300.
Although there are specific products for each month’s shipment, boxes will vary, so consumers aren’t guaranteed a particular product out of the lineup.
To subscribe, you can click on the “SUBSCRIBE” button on any page of the company’s website. You will then choose a subscription term ranging between one and 12 months. After you choose a term, the box will show up in your cart, where you can apply any promotional or coupon codes.
On the same page, you’ll create an account and enter shipping and billing information. After you click on “PAY NOW,” that begins your subscription.
This monthly beauty box is unique because it offers high value in a small package. Although each shipment only includes four to five products, these items are often name-brand products and tools. Plus, they’re full-sized selections, not sample-sized ones.
The low monthly cost means a great value in terms of what’s in each package, as small as the boxes themselves may be! There’s also an upgrade option available to existing subscribers that includes additional products four times per year for an added fee. However, the program often requires joining a wait list to get the opportunity to sign up.
Regular subscribers also earn Charms toward future purchases, though the program has undergone some changes since the company first rolled it out.
There is only one basic subscription box option, but consumers can choose the term that works best for them. The longer the term, the cheaper each individual box is. Every beauty subscription term is non-refundable, renews automatically, and can be canceled anytime.
Existing subscribers can also purchase an add-on, the BoxyLuxe subscription, at an additional cost.
Boxycharm reviews on the company’s Facebook page average 4.6 out of 5, with most reviewers recommending the beauty subscription service. Most positive reviews reflected an appreciation for the quality and variety of the full-sized products in each box. They also discussed how attentive customer service personnel was via Facebook message and email.
Negative Boxycharm reviews on the Facebook page mostly concerned issues with shipping and delivery. Many customers noted they either never received their packages or had shipping issues that caused them to experience significant delays. Customers also expressed frustration over not being able to contact the company or having to wait a long time for a response after reaching out.
On the Better Business Bureau website, the company has a B- overall rating. However, there are many negative Boxycharm reviews which give an average two out of five stars. The negative reviews expressed customer dissatisfaction over the company’s shipping practices and issues with redeeming Charms for product purchases.
Positive reviews on the Better Business Bureau site reflect customers’ satisfaction with the brands and sizes of items they received. One Boxycharm review highlighted the fact that many customers seem to have overlooked the company’s policies and shipping guidelines, which are available to read on the website and cover some of the issues brought up by unhappy subscribers.
Watch this awesome unboxing review from Aundreaxo:
Here are a few commonly asked questions about Boxycharm subscriptions.
Your initial box will ship within five to ten business days after ordering. Recurring subscriptions ship out within five to ten business days of the first of each month.
The BoxyLuxe addition only ships four times per year, and subscribers will receive notification before those boxes ship as specific dates will vary.
Currently, the only way to contact the beauty subscription company’s customer service is via an email form on their website.
To cancel a subscription, visit the website and click on “My Account” to log in. Then, click on “Edit” on the subscription you want to cancel. Click “Cancel Subscription” and then “Cancel Anyway.” You must select a reason for canceling and then “Yes, Please Cancel.”
Be sure to cancel before the next billing cycle begins to avoid charges for future boxes.
No, you cannot customize the box. Even for consumers with allergies, this beauty subscription box model doesn’t allow for personalization.
The company does not accept any returns or exchanges for subscription boxes once a customer has paid. After the billing cycle begins, the company won’t offer refunds on any product.
However, if you receive a damaged item or your box is short, you can reach out to the company for assistance. They require that you contact them within 14 days with photos of the damaged item, and the photo must include a clear image of the shipping label.
Yosef “Joe” Martin is the original founder of Boxycharm and still serves as its CEO. The company originated in 2013 after Joe, whose career experience includes purchasing overstock cosmetics in a buyer role, decided to find a new way to deliver top beauty brands to consumers.
In contrast with other beauty box brands, Joe’s company pays brands for their products, allowing brands to participate in the subscription model free of cost. With a background in business—Joe attended Florida International University’s College of Business—Joe recognized that his subscription box model would have to operate in a “lean” way if he wanted it to become successful.
In addition to the beauty box concept, Joe also started a company called Merchandize Liquidators, utilizing his business expertise to purchase overstocked products and distribute them to bulk retailers at a profit. Clearly, Joe has the expertise a subscription model company requires—and the box’s success speaks for itself.
In the below video, Joe talks about his life and past, plus his business endeavors and his goals and plans for the future of his company.
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