Birchbox provides women with monthly deliveries from major brands as well as up and coming brands. Each month you will receive beauty or grooming samples depending on your preference that range from bath items to make-up and cosmetic items. This box is a great way to test and try new products while giving you full confidence when you decide to purchase them.
The current price to subscribe to Birchbox is $10 per month.
There is a waitlist to join the subscription which takes 2 weeks due to the popularity of this box. If you choose to sign up annually, you will be given a discount of 1 month for free.
The company works in a very interesting way. The reasoning behind sending you samples is to allow you to try them out at home. If you like the products that are sent that month, you can head over to the store to purchase the full sized item. This allows you to feel comfortable making the purchase since you already know what to expect from the products.
Once you create an account there will be several steps you have to take before you can being using this service:
After you have completed your profile, Birchbox can properly match you up with monthly samples to be sent to your house. Each box is tailored to your tastes that you provide when you fill out the profile on their site.
Birchbox will send you all different products for different needs that you might have. The types of products that you can expect in your delivery are:
This company wants to deliver you the best of the best. They will connect you with hundreds of brands that will keep you wanting more. Some of the major brands that this company will provide you with are:
If you happen to fall in love with a product or have a product that you just love in general, you will have the option to purchase full sized products from the store. All purchases from the store have a 90-day return policy. If you decide to return a product you purchased, the company will provide you with free shipping on all returns. The original cost of Shipping & Handling will not be reimbursed.
This company currently has a trust score of 7.0 out of 10 on Trustpilot. The reviews are well balanced and are mostly positive.
A lot of the reviewers love the fact that there is a “360 degree discovery platform”. This helps you learn a great deal about the products provided in your shipment. Another positive is that they customize each box according to your preferences based on the profile that you fill out. A big positive is the 90-day return policy for full sized products purchased from the online store.
Some of the negative reviews that customers don’t like are you can’t customize products and samples if you have allergies. Another negative review that stood out was the fact that some users felt that the matching of products could have been better.
The negative reviews appear to be cosmetic in nature and all of the problems are quickly rectified by the customer service team which is top notch according the the reviewers. This company is always trying to do things better for their customers and welcome any feedback using the online form.
All Birchbox subscription box orders will ship within 10 business days. You can expect to receive an email from the company so you are able to track your package. Each box is designed to fit right in your standard mailbox. The size of the box is 7.75” x 6” x 2.5”.
All purchases made from the store will ship within 1 business day as long as the item you wish to purchase is in stock. If the item is not in stock, it will ship as soon as the status changes to in stock.
If you want to get your items faster from the store, you have the following four options to choose from:
If your purchase total is over $50 you will automatically qualify for free shipping. If you are a subscriber, you will always have free shipping on all items purchased individually from the store.
It is important to note that expedited shipping is only available for addresses within the continental United States. Orders containing nail polish, perfume, and aerosols must always ship ground. Addresses to which standard shipping is the fastest option are also ineligible for expedited shipping.
The customer service team is available to answer questions Monday - Friday 9AM - 6PM EST. You can contact them using their online form which is located here:
https://support.birchbox.com/hc/en-us/requests/new?ticket_form_id=10204
All subscriptions can be canceled at any time in your account settings under the “Subscriptions” heading. If you have been billed for the current month, cancellation does not take effect until the following month.
If you purchased a 3, 6, or 12 month subscription, you can cancel them within the first month but are able to opt out of the renewal at any time.
Co-founders Hayley Barna and Katia Beauchamp set out to change the online beauty industry by creating a platform that alleviated frustrations that women normally experienced when shopping for hair, makeup, and skincare products.
In 2010, they shipped out Birchbox’s first package. Shortly after that, the Harvard Business School duo set out to create a male only extension of the service BirchboxMan which has had its own success since it launched in 2012. It offers the same perks as its female counterpart. Now the company welcomes over 1 million subscribers, and 4 million total customers.
If you want to learn more about this company you can watch the following video:
